HP Graduate/Junior Field Engineer

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Graduate/Junior Field Engineer –┬áResponsibilities:

  • Interact with Customer to ensure Customer satisfaction following established procedures.
  • Perform installations, reinstallations, maintenance, and repairs on Customer equipment.
  • Configure system hardware, software and network components.
  • Deliver standard services.
  • Provide advanced product support for volume products.
  • Provide break-fix reactive support and installation for low-end/mid-end and high-end products

Education and Experience Required:

  • Minimum Diploma/ Associate Degree (technical field, i.e. National Diploma in IT) equivalent with 1-2 years of working experience in related fields, or A+/N+ with less than 1 year relevant working experience.

Knowledge and Skills Required:

  • Relevant product (Networking & Servers) /company knowledge.
  • Basic and complex troubleshooting skills.
  • Basic analytical and communications skills.
  • Proficient in professional oral, written and telephone communication skills.
  • Fundamental presentation skills.
  • Ability to gather relevant information systematically and to solve problems, anticipates needs, develop and propose solutions and gain agreement.
  • Ability to build and maintain on-going relationships with customers peers and support partners.
  • Ability to effectively interact and communicate with people at all levels.
  • Perform reporting and administrative functions. Manage time effectively.
  • Assist the customer with on-going product training on device features and best practices during routine preventative maintenance or break/fix engagements.

Complexity:

  • Perform routine maintenance and repairs on Customer equipment (hardware only) working primarily on site.
  • Consistently meet response time or Customer scheduled time.
  • Reactive services completed on first visit.
  • Accurate documentation of time in call management system.
  • Proper logistics management, no expensed parts due to engineer.
  • Effective time management to minimize overtime.
  • Engage escalation process in a timely fashion
  • Identify Customer needs and evaluate opportunities to retain and increase service levels.

 

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